While Surface packs great potential, sometimes things don't go as planned.
Back in 2017, trusted recommendations site, Consumer Reports, made headlines after blasting Microsoft's Surface lineup for reliability issues. Polling over 90,000 subscribers, it failed to recommend the premium collection of PC and tablets, potentially delivering a heavy hit to sales. Our Executive Editor, Daniel Rubino, questioned its findings at the time while diving deeper into Consumer Reports' methodology.
Consumer Reports just recently reversed its stance on Surface, now recommending the Surface Pro, Surface Laptop, and Surface Book 2 to consumers. However, we're still not short on horror stories from Windows Central readers, as seen in one recent post in our forums.
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